We offer free shipping in the continental USA on all orders over $125.

Orders under $125 will have a $8.95 shipping fee. We currently do not offer international shipping.

We ship online orders out Monday-Friday. We ship orders out within 72 hours of receiving your order, if we cannot fulfill your order in that time frame we will reach out to you. 

You should receive your package within 10 business days of purchase but in most cases it will arrive within 3-5 business days.

**Online orders are pulled from our store & are subject to availability. If an item is purchased that is not available, we will contact you ASAP.

For return shipping, customers are responsible for the shipping costs. All return shipping charges are non-refundable. Please include the name on the order, phone number & the order number if possible with your return.

If you have further questions please feel free to contact us at 503-581-6953 during our business hours, we are always happy to help. The store is open for calls Monday-Friday 10am-5pm, Saturday 10am-4pm. We are closed on Sundays and certain holidays. Our contact page is always available here. 

OLIVIA'S RETURN POLICY

Thank you for choosing Olivia's. We are committed to providing an excellent shopping experience. Please take a moment to review the details of our return policy below.

Please note: Customers are responsible for all return shipping fees.

Return Address

Attn: Online Returns
Olivia's
310 Court St NE
Salem, OR 97301

You have 14 days from the purchase or delivery date, whichever is later, to return your purchase for a full refund.

Refunds are issued back to original method of payment. 

After 14 days, we can happily exchange your purchase or give you in-store credit in the form of a gift card to use in the future. 

No returns or exchanges beyond 30 days can be accepted. 

-All clothing merchandise must be unwashed, unworn, and in new condition. Tags must be attached. 

-All sale items are final sale & cannot be returned.

**Any returned sale/ final items will be donated to a local charity.

-Gift cards cannot be returned. 

Gifts with Purchase-

If you receive a Gift with Purchase and you do not return it alongside your garment(s), we will issue a return less the retail price of the Gift with Purchase. Gifts with Purchase only need to be returned if you no longer meet the original criteria for the original award or gift.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please use our online Return Portalor contact us by phone at (503) 581-6953 with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. Our contact page is always available here.